Website Design & Development Services
Project Commencing Date – Rivmedia considers your project as active on receipt of the full upfront payment or initial monthly installment and subsequently agreeing to the following terms and conditions during checkout. Completion times are generally within 4 weeks for our DRIVE website packages or 4-8 weeks for custom sites providing the client has supplied all content and other required resources, however, this time frame cannot be guaranteed. During the design process the client will need to respond to additional content and feedback requests and as such Rivmedia cannot be held accountable for delays in completion should the client be slow to respond to these communications.
Expedited turn-around times – Rivmedia can on occasion provide faster turn-around times for an additional fee which is determined on a case-by-case basis. To be able to achieve this without compromising the time frames for other client’s projects, work is performed outside normal business hours, thus the additional fee. As above, this turn-around time is still dependant on the client providing all images, written content and other media to be used in the site, as well as responding to additional content requests, along with other questions and feedback requests and as such Rivmedia cannot guarantee the exact turn-around time frame.
Design – Rivmedia will design the website in accordance with the package chosen. Design work above and beyond the brief or that varies from the original content structure supplied by the client and within the supplied quote may be requested at an additional charge. Rivmedia will accept minor design changes to the project before it is published. Minor design changes will not include navigation structure changes, page reconstruction, logo re-design, flash animation re-design, or any other major website features that form part of the design specifications. Minor changes may include colour changes, text or title re-design, or image placement.
Content – It is the client’s sole responsibility to provide all required content and perform required tasks according to the website package they have chosen. Stock images can also be provided at an additional cost if required. Rivmedia is not responsible for the images and content published on the website. Please read our terms below on images, ownership copyrights, and trademarks. Rivmedia aims to complete a high-quality design for its customers at a reasonable price. To ensure we can provide the best service to our customers, we expect that the customers provide appropriate and definite information for all the design work. While our designs will accommodate any change requests during the designing process, we may, however, need to charge for any rework that may go beyond the prescribed designing hours for each design package.
Images and media – Please see details following on Copyright & Trademarks, and Ownership. All images used within a website or print document must comply with Australian copyright regulations. The following is applicable to all website designs that include stock images provided by Rivmedia: Rivmedia purchases stock images that are provided with either a standard or extended license agreement. This license agreement gives Rivmedia the authority to use the image without infringing on any copyright, moral right, trademark, or other intellectual property right or violate any right of privacy or publicity. The license agreement is not transferable and does not allow Rivmedia to give the images away. Should the client transfer the website to another designer, or hosting provider, or cease to continue using the services of Rivmedia for any reason, the client will be required to purchase all stock images with the license agreement.
A standard license is generally included in the purchase price of most stock images giving the owner the right to use the image on the web only. Should any image be required for printing, a higher resolution image will need to be purchased at an additional cost, and in some cases, the extended license will need to be purchased which gives authority to print large quantities.
Photo Galleries –The following is applicable to all of our website packages that include a photo gallery: Rivmedia will design the initial photo gallery and upload no more than the number of images stipulated in your quote. The client is responsible for supplying all images for the galleries in the correct format, size, and compression (instructions for image specifications will be provided). If the specification instructions provided are not followed, Rivmedia will not be held accountable for less than desirable results. Rivmedia will not provide software and/or tutorials on how to edit the images accordingly but can provide a photo editing service for an additional fee if required.
Compatibility – While Rivmedia will make reasonable efforts to design a cross-platform compatible website, compatibility with all browsers is not guaranteed. There may be 3rd party components such as SSL certificates, plugins, scripts, etc. involved in building your website. Although Rivmedia will make reasonable efforts to ensure the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control.
Paid Plugins, Themes and other 3rd party costs – If any 3rd party components are required to build your website, initial costs will either be included in the quote or it will be communicated to the client that they will be required to pay for it themselves. When developer versions of paid plugins are available this will be installed by Rivmedia free of charge however, developer versions do not come with automatic updates or support. Updates for these plugins will either have to be performed by Rivmedia or the client can purchase their own licence(s) in order to gain access to updates. If no developer version is available for any required paid plugins a fully licenced version will be purchased. If this is done by Rivmedia on behalf of the client, future renewals will be the responsibility of the client and Rivmedia’s responsibility will cease when the first subscription period has concluded.
If a paid theme is used, it will be purchased via Rivmedia’s account who will have access to updates and support for the term specified by the theme developers. When possible, a plugin will be installed and an API set-up so the client will continue to have access to theme updates via Rivmedia’s account. We will only guarantee this API integration for 6 months from the commencement date of your web design project. Continued use may extend beyond this time when possible but Rivmedia is only obligated to provide it for the aforementioned 6 month period. Should the integration be terminated after this time, it is the client’s responsibility to purchase their own licence for the theme in question.
Once the website is complete and handed over to the client, any on-going 3rd party costs are the sole responsibility of the client.
Designer Delays: Rivmedia shall use all reasonable efforts to meet the Work Plan and Milestones delivery schedule. Rivmedia may extend the due date for any Deliverable by giving written notice to the Client. The total of all extensions shall not exceed  days.
Client Delays: You agree to provide us with everything that we’ll need to complete the project – including text, images, and other information – as and when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner too. Deadlines work two ways and you’ll also be bound by any dates that we set together. Delays in supplying all content required to complete the site will result in the development being put on hold. Should the project reach the 3-month mark the original quoted price will no longer be valid and should the client wish to continue a new quote may be required which the client can either accept or reject. If rejected, our cancellation and refund policies (see below) apply.
General Delays: Any delay caused by conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension of any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of the agreement, power failure, fire, flood, acts of God, labour disputes, riots, acts of war, terrorism and epidemics.
Proofing Stage – Once the website has reached the proofing stage, the client must respond with any feedback and/or change requests within a two-week period to avoid delays in the client’s and other websites currently being developed by Rivmedia being published. If the client fails to provide any feedback and/or change requests during this time, the project will be considered complete and handed over to the client as-is. The client can request more time if needed but a $50/week administration fee to keep the project active will apply for each additional week requested.
Project Delivery – The website will be developed and published to the client’s allocated domain name and hosting account. Interpretation by Rivmedia of the design specification will be final. Once the project has been published on the client’s specified domain and hosting account the website is considered to be live and published designating the end of the design project. It is the Client’s sole responsibility to finalise content for the website. Rivmedia is not responsible for unfinished pages after publication, additional design works after publication will incur a $120 per hour fee. The client also gives permission for a credit link to be included in the footer of the site.
Website Maintenance & Support – Rivmedia will provide free maintenance/updates and technical support for one month ONLY after the website has been published. After this time, any additional work and/or support is billable. Additional fees apply for any site maintenance or extra design work, subject to acceptance. A full quotation will be provided before any design or maintenance works commence.
Responsibility after Publication – After publication and/or once the support period has expired, Rivmedia will not perform or store backup sets of your website. It is the client’s sole responsibility to perform and store backups of their own website files and databases. Rivmedia will also no longer store the website files used to create the site. These files will be provided to the client in a zip folder at which point it is their responsibility to store. Rivmedia will not be held responsible for any loss of valuable files or data due to server malfunctions, account user interference, intentional or unintentional misuse, or any external interference such as hacking. Once the website has been installed and published, Rivmedia is not responsible for any future content, changes, or technical problems that may result from updates made by the website owner or any other party. The client accepts full responsibility and absolves Rivmedia from any responsibility for the website after publication.
Un-used inclusions from Website Package – Should any of the inclusions that come with your chosen package not be included in the initial build of the website, the client has 3 months to add these in from the date of website publication. After that, any un-used elements are forfeited by the client and become void. They are 100% non-refundable and non-transferable.
Project Cancellations & Refunds – Either party may terminate the project at any time upon giving written notice to the other via email or registered post. In the event of termination, all indemnities shall continue. The deposit payment and any milestone or other payments already received are non-refundable in all circumstances and additional payment may be required in the amount of a prorated portion of the total fees due to compensate for all hours expended on the project up to the date of termination. Web design and development projects require extensive resources, consume our time, and incurs internal expenses on top of intellectual property and education that is provided during the process which requires full compensation. Cancellation of a design agreement, ceasing to continue with services provided by Rivmedia, or failure to make payment releases the client of any ownership rights.
In the event that the project is cancelled by Rivmedia for any reason, a pro-rata refund will be provided in proportion to the work completed in accordance with our rates at the time of the project booking, as such the final refund amount is non-negotiable.
How Refunds Are Processed – If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days.
Ownership – Unless advised otherwise, the person or legal entity who purchased the design package is the exclusive owner of the website design content which includes the uploaded files that are stored within the allocated web server providing full payment has been received. This does not include: any code source files, any original stock images, any photoshop (.psd), illustrator (.eps or .ai), inDesign (.indd), or any flash (.fla) source files – these original source files remain the property of Rivmedia.
Copyrights and Trademarks – Rivmedia is not responsible for the images and content published on the designed websites. It is the client’s responsibility to ensure that all images, fonts, and content published on their website conform to the Copyright Act 1968. If any of the images and content are not lawfully owned or licensed by the website owner, explicit permission to use them must be obtained by the client.
Hosting – If we provide hosting services for the Website, those hosting services are governed by our Hosting Terms and Conditions which can be found below.
Satisfaction Guarantee – Should the client cancel the website project within 14 days of paying the upfront price or first installment payment they are entitled to a full refund.
Simple Website Edits & Support (on a published website) – Simple edit requests usually include things such as uploading new content, adding or changing menu items, editing settings, pages, and posts, etc. Tasks are generally for minor edits only; they exclude major design & functionality changes as this often requires much more time and is best to be quoted separately.
This type of work is billable in 30-minute increments. VIP members or customers on a maintenance plan with us are entitled to a 10% discount on the hourly rate.
If any website edit & support requests fall outside the scope of what this service entails you will be notified prior to any work commencing and the work will be quoted accordingly.
DRIVE website package inclusions
Copywriting: Professional copywriting is included for all of your page content (within the chosen package) with 2 rounds of revisions. Proofreading only is provided for your blog post content, and any additional pages you add. However, professional copywriting can be added to these for an additional fee. For each round of revisions, the client must respond with any feedback and/or change requests within a two-week period to avoid delays in the client’s and other websites currently being developed by Rivmedia being published. If the client fails to provide any feedback and/or change requests during this time, the project will be considered complete and handed over to the client as-is. The client can request more revisions later if needed for an additional fee.
Lead Magnet: Creating your lead magnet includes the lead magnet guide itself, professional copywriting up to 1000 words, graphic design and asset delivery in PDF format, stock image sourcing if required, and one round of design and written copy revisions.
Website revisions, blog and support: single-page website packages include two rounds of website revisions and two hours of email support within 30 days of website publication. Blog design and posts are not included. The full website package includes unlimited website revisions before website publication and unlimited email support within 30 days of website publication. Also included is a fully designed blog + 3 posts and one website training session.
Portfolio items: A portfolio page can be included as one of your pages in a full website package, but we do limit the portfolio items to a maximum of 6 to start with. More can be added for an additional fee.
Image Galleries: We’ll include an image gallery on a single page design as part of the package with a limitation of up to 20 images (which is best for site speed and user experience). For a full website package, you can include an image gallery also within the page of your choice with the same image limitations above. If you want a dedicated gallery page (for example for photographers, artists, home builders etc.) with multiple galleries within it that are categorised, we’ll remove professional copywriting for this page (unlikely to be needed anyway) and replace it to create up to 6 gallery categories with each including up to 20 images.