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WordPress Maintenance Plans

Wordpress is what WE do best and our support plans allow you the freedom to focus your time & energy on what YOU do best

Website Support

Wordpress is an amazing platform that allows site owners without coding skills to build and maintain their own websites. The technology behind the platform though needs to be regularly maintained and monitored.

For some, they may not have the time or know-how on how to do this which is where Rivmedia Web Design can help. We offer WordPress maintenance plans to keep your website optimised and up-to-date.

Some key advantages:

  • No lock-in contracts; switch or cancel your plan at any time
  • Set-up on automated subscription payments; simply set & forget
  • No headaches! Because we take care of the tech stuff for you

Maintenance Plan Features:

Wordpress is what WE do best and our support plans allow you the freedom to focus your time & energy on what YOU do best

Software Updates

Includes updates to WordPress core, plugins & theme/s as well as a compatibility check to ensure the updates don't cause any issues

Database Optimisation

For faster backups, easier restorations and improved speed & performance. Essentially its like giving your website a spring clean

Security & malware scanning

Your website is checked for any malware and we make sure facilities are in place to reduce vulnerabilities & help prevent issues

Full website backup

A complete backup of your website is performed, giving you peace of mind that your site and content are fully protected

Support & Edits

Time is allocated to respond to your support questions & perform additional tasks such as uploading images, editing page content and other minor changes.

Activity Reports

Details of all work is logged and we can also include analytics, notifications of issues & any suggestions we might have for better performance.

Compare our WordPress Maintenance Plans

Our options are completely flexible to suit your needs & budget; simply choose a billing cycle & maintenance plan and you're all set! Find further details in our FAQ section below.

Inclusions

  • Sign-up Fee
  • Billing Cycle
  • Software Updates
  • Database Optimisation
  • Security & Malware Scanning
  • Full Website Backup
  • Support Tickets
  • Website Edits
  • Activity Report

Standard Plan

$75 / billing cycle
  • $50 (free for rivmedia clients)
  • Monthly, Bi-Monthly or Quartely
  • WordPress core, plugins & theme/s
  • Basic

Premium Plan

$125 / billing cycle
  • $50 (free for rivmedia clients)
  • Monthly, Bi-Monthly or Quartely
  • WordPress core, plugins & theme/s
  • One
  • 1 Edit Request (max 30 mins)
  • Basic + Analytics

Ultimate Plan

$225 / billing cycle
  • $50 (free for rivmedia clients)
  • Monthly, Bi-Monthly or Quartely
  • WordPress core, plugins & theme/s
  • Three
  • 3 Edit Request (max 30 mins each)
  • Basic + Analytics

No matter what your needs, we’ve got you covered

Non-Plan Options

Our plans come with a reduced hourly rate, but if you prefer we also offer pay-as-you-go work & one-off maintenance packages.

See our other support options

Custom Plans

We offer bespoke maintenance plans also, just let us know your requirements and we can create a custom package for you!

Contact Us

Frequently Asked Questions

Below you will find further details about our maintenance packages and you can find full terms and conditions here.

General

Why do I need to maintain my site regularly?

In short – updating & maintaining your website is important for functionality, security and performance:

WordPress is built on what is called open source technology where the source code used to create it is freely available for the public to view, edit, and redistribute. For this reason, regular updates are required in order to improve functionality, resolve any bug fixes and help to secure any vulnerabilities to possible hacking attempts.

Furthermore, your database (where all your sites information & settings are stored) can build up a collection of unneeded data over time such as post revisions, spam comments, trash, transient options, orphaned meta data, and so on. So maintaining & optimising your database means faster backups, easier restorations and improved speed & performance. Essentially its like giving your website a spring clean.

Can I do the updates & maintenance myself?

Of course you can, and if your website was built by us we include how to do this in your education session. We also make it very clear though that on-going education and support is often required as this can be a steep learning curve for most, especially if this is your first WordPress website.

If you do invest in educating yourself in this area, have the time & discipline to carry out these tasks on a regular basis and have the skills necessary to restore your site should issues arise, then you may only need little or no support from us at all (go you!).

If you don’t feel confident that you are capable of the above, that’s where our maintenance plans come in handy. Knowing that your site is being professionally updated & maintained is a small price to pay for peace of mind.

How often is maintenance needed? Which billing cycle should I choose?

With each new release of WordPress core and plugins, the developers fix bugs,  patch security vulnerabilities and add new features. So not updating can be risky and the longer you leave it, the more you risk.

For optimal performance and security, I personally recommend updating and maintaining your site on a monthly basis. This can be flexible depending on the complexity of your site, so when asked I use the following example:

If you clear out the lint filter in your clothes dryer before each load, you pretty much guarantee it won’t start a fire. However, you could go months without clearing it out and it still doesn’t start a fire…

Its the same with websites, I’ve seen many go for months or more without doing any updates and luckily they haven’t had any major issues.

Is that a risk you’re willing to take though?

Ask anyone who has had a website hacked (or their house burn down! 😬) and I guarantee they will tell you that regular updates are worth the investment just in avoiding the stress alone. Keeping your website up to date can save you money (and sanity) in the long run.

The billing cycles:

The features for each plan are included within each billing cycle, so if you want more regular updates you would opt for a monthly cycle. Or if you are happy to leave your maintenance a bit longer you can opt for the bi-monthly or quartely cycles. The same applies for support & edits (premium & ultimate plans) and your requirements with that.

Should your needs change, these plans can be upgraded or downgraded at any time.

When is the work carried out?

All work is paid for upfront; the standard tasks (updates, security scanning etc.) are performed within 1-7 business days after your subscription payment has been successfully processed. If your package includes Website Edits and Support, these are performed at any time within the calendar month (after successful subscription payment)

I have more than one website, can you still help me?

Yes of course! Our maintenance plans are designed for a single site only but you can subscribe to as many of these packages as you need. As a nice perk we do offer multi-site discounts, just shoot us an email before checking out and we’ll hook you up with a discount code. (Please note, discount applies to recurring maintenance plans only)

Do you roll over any unused support tickets & website edits to the following month?

Sorry, no. If you don’t use all of the available support and edits allocated in your package unfortunately they are forfeited, we won’t roll them over into the following month/s as its a logistical nightmare.

If you find you aren’t using up your available edits and support you can downgrade your plan at any time.

Payments

What payment methods do you accept?

Visa & Mastercard (processed through Stripe) or Paypal.

What is the Sign-up Fee for?

A one time Sign-up Fee is required for us to install and set-up required plugins needed to perform the maintenance work. If your website was created by us (Rivmedia Web Design) this fee is waived.

If you haven’t received a coupon code from us already to waive this fee, please email us here before ordering a maintenance plan package.

When am I charged the subscription payment?

All of our maintenance packages are synchronised so that they are processed on the 1st of every month. We do this to make the logistics of our maintenance work much simpler; ensuring efficiency and lower running costs which equals savings for you.

How it works: If you sign up on the 20th of January for example, all you will pay is the sign-up fee and your first subscription payment won’t be processed until the 1st of February. The next renewal will then be processed on the 1st of March and so on.

How do I upgrade/downgrade or cancel my subscription?

We have no lock-in contracts so you can upgrade, downgrade or cancel your subscription plan at any time, just log in to your My Account area and within the “My Subscriptions” tab you can manage your subscription/s from there.

If you upgrade or downgrade your subscription plan, you will need to checkout again as you did the first time (you will not be charged the sign-up fee again). Payment will be adjusted in the subsequent renewals on the 1st of the month according to your billing cycle. The inclusions for your plan will remain the same until your next renewal.

Cancellations: If you cancel before your subscription renews then your subscription will cease and no further work on your website will be carried out. If you cancel after your subscription has renewed you may be entitled to a partial refund (depending on how much work & support has been provided) which will be at the sole discretion of Rivmedia Pty Ltd.

What if my subscription payment fails?

Failed payments will be retried automatically 5 times over 7 days. At this point if your payment has still failed to process unfortunately your maintenance package will be cancelled and no further work will be performed.

Inclusions

What do the Software Updates involve?

This includes updating your WordPress core, plugins & theme/s when new releases become available as well as a compatibility check.

Please Note:

  • We will only update plugins that are compatible with your installed version of WordPress
  • We will only perform theme updates if a child theme in place

As mentioned we will do a compatibility check but it is your responsibility to inform us if you notice that your website is not working properly after updates are performed. Should this occur we will restore your website to how it was before the update (no extra charge).

If further work outside scope of your maintenance package is required this will be discussed and agreed to by both parties before any additional work is commenced.

What is Database Optimisation?

Over time, your database (where all your sites information & settings are stored) can build up a collection of unneeded data such as post revisions, spam comments, trash, transient options, orphaned meta data, and so on. So maintaining & optimising your database means faster backups, easier restorations and improved speed & performance.

Essentially its like giving your website a spring clean.

What is Security & Malware Scanning?

We check your website for any malware and we make sure facilities are in place to reduce vulnerabilities & help prevent issues. Should we happen to find any issues, you will be notified immediately to discuss.

What is involved with the Full Website Backup?

We ensure facilities are in place to automatically back-up your site on regularly intervals, giving you peace of mind that your site and content are fully protected.  When performing maintenance and updates we will also do an additional manual back-up so its on hand should any issues arise during your scheduled maintenance.

In addition to your back-ups being stored on your server (or 3rd party storage option) we will also store back-up files on our personal storage hard drives.

Please note: Only the most recent back-up set will be stored on our personal hard drives; older ones will be deleted each time maintenance work is carried out. While all precautions are taken to safeguard these back-ups sets we do not guarantee their safety and therefore strongly urge all customers to also download and store them periodically.

What do the Support Tickets entail?

We allocate a set amount of time according to your package to respond to support questions via our online ticketing system. We use a ticketing system so that requests can be easily tracked among all of our clients.

Support questions are usually centred around how to use particular features, how to edit content within certain parts of your website and so on. All correspondence is completely private, it is not a public ticketing system.

Tickets are restricted to a maximum of 3 replies each or a maximum time allowance of 30 mins, whichever is exhausted first. If you require additional support,  extra ticket submissions can be purchased separately.

What is included within Website Edits?

These edit requests usually include things such as uploading new content, adding or changing menu items, editing settings, pages and posts etc. You can ask us to perform multiple tasks per edit request to get the most out of your plan.

Tasks are for minor edits only; they exclude major design & functionality changes and are limited to a maximum of 30 minutes of labour per request.

If any edit requests fall outside the scope of our package inclusions you will be notified.

What is included within the Activity Reports?

We offer the following activity reports:

Basic: We log all details of updates and changes we have made to your site within your billing cycle. This means you will have a complete history of all the work that has been completed for you.

Analytics: We provide a snapshot of how your site is performing, providing you with monthly statistics for the following:

  • Sessions
  • Page views
  • Avg. Session Duration
  • Bounce rate
  • New Vs Returning visitors
  • Device breakdown
  • Top 10 countries
  • Top 10 Referrals
  • Top 10 Posts / Pages
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