You’ve just made a great investment in yourself, your website and your business!
A receipt has been emailed to you with your order details which you can also find within your account. We will review your booking ASAP and you will hear from us via email once it has been confirmed.
Below is all the information you will need for how these sessions work and what we need from you. To get the most out of your time, please ensure you go through all of it and if you have any questions don’t hesitate to ask.
In order to conduct the session, we will need administrator access to your website. Access needs to be provided within 12 hours of the session (but the sooner the better!) so we can assess the website beforehand to prepare for the session.
If we built your website or have already accessed your website before we should already have everything in place. Otherwise, you will need to do the following:
1. Log in to your website and navigate to Users > Add New
2. Create an account for us with the username “rivmedia” and email address: firstname.lastname@example.org
3. Set the role to “Administrator”
4. Don’t worry about the password as that will be reset once we login to your site.
Sessions are conducted online via Zoom so we can record the session and provide you with the video afterward to refer back to whenever you need it. Please ensure you have the Zoom software installed and you are logged into your account prior to joining the session.
If you have not yet installed Zoom you can sign up (with a FREE account) and download the software here.
If you are new to Zoom, don’t worry it’s very easy to use. Watch the how-to join a meeting video here: https://zoom.us/resources
Rescheduling and Cancellations:
If you need to cancel you can do so yourself by visiting your personal appointments page here. You will need to be logged in to our website in order to see your bookings.
Please note, cancellations made by the client must be done with at least 12-hours notice. Failure to give sufficient notice will result in a cancellation fee of 50% of the total booking price. The remaining balance can either be refunded or used as credit towards rebooking another session. Click here for full T&C’s.