Before we start…
What Do Both Parties Agree To Do?
As our customer, you have the power and ability to enter into this contract on behalf of your company or organisation. You agree to provide us with everything that we’ll need to complete the project – including text, images, and other information – as and when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner as per our terms – deadlines work both ways.
Realistically, we know you might not read all of the terms and conditions, however, we still encourage you to do so, or at the very least read the FAQ’s (which cover some of the most important terms). Let’s set awesome standards and be on the same page from the start; no one enjoys the awkwardness when unexpected terms come up because you went into this contract without knowing all the details.
We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way, we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on time at any stage. On top of this, we’ll also maintain the confidentiality of any information that you give us.
Not that has been covered, let’s get started!
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Got Q’s? – We have A’s
It’s simple really, we’ve invested a lot in the initial research and work to develop our services. That being done, there are many parts that are now replicable for us, meaning we can provide them at incredibly affordable rates, but still deliver bucket loads of value to you!
We choose to use WordPress for several reasons, but mainly for its versatility. You can build any kind of website with it, customise it as much as you want, add as much functionality as you need, and you’ll never outgrow it. There’s a reason that it powers almost 1 in 3 websites across the globe.
Furthermore, the community of people that use and develop WordPress is enormous and allows us to tap into this collective intelligence and bring that wealth of experience and knowledge to your project.
For more info, check out this article where we compare the most popular platforms.
It’s incredibly difficult to come up with the written copy for your website with nothing but a blank canvas to start with. This can often be a source of stress, frustration, and leads to really slowing down the website building process… We want to avoid that!
We have invested hours of work & research to develop a step-by-step system that removes overwhelm and makes this process as seamless as possible.
We limit the number of clients we take on each month to ensure prompt turn-around times, which are usually within 30 days or less once all content for the site is provided.
This also depends on you and on how prompt you are in doing your end of the work and supplying what we need. We have a super tight process though that helps guide you every step of the way.
Proofing requires you to respond with any feedback and/or change requests within a one-week period to avoid delays in the client’s and other websites currently being developed by Rivmedia being published.
If you fail to provide any feedback and/or change requests during this time, the proof will be considered complete and handed over to the client as-is. The client can request more revisions later if needed for an additional fee.
Just as we value your time, we value our own also, so while our process might seem strict, it’s there so we can stay on top of what is needed to remain on schedule and get your website up and running ASAP.
Not a problem! What we love about WordPress is that it is eternally flexible, virtually anything you can imagine can be added on. Below are some of the main additional features:
Portfolios: A portfolio page can be included as one of your pages in a full website package, but we do limit the portfolio items to a maximum of 6 to start with. More can be added for an additional fee which we can quote.
Galleries: We’ll include an image gallery on a single page design as part of the package with a limitation of up to 20 images (which is best for site speed and user experience). For a full website package, you can include an image gallery also within the page of your choice with the same image limitations above. If you want a dedicated gallery page (for example for photographers, artists, home builders etc.) with multiple galleries within it that are categorised, we’ll remove professional copywriting for this page (unlikely to be needed anyway) and replace it to create up to 6 gallery categories with each including up to 20 images.
Additional pages: More pages can be added for $220 each; this cost is for design only, the written copy can either be supplied by the client or we can provide a quote for professional copywriting.
eCommerce: A single product or a full online store can be added for $295 and up, depending on what kind of shop is necessary, features, number of products, etc.
If you’re interested in other features such as LMS, memberships areas, you name it, just let us know and we can talk about it.
We don’t include domain registration and hosting by default. We personally prefer that your domain/hosting is registered in your name rather than ours as in the long term this is much safer and financially beneficial to you.
We are more than happy to recommend Ventraip as they are Australian-based and have fantastic customer service. We will of course provide you with full instructions on how to set everything up and will help you every step of the way.
We’ve actually written an article about this if you would like more information: Your website is your most important online asset… isn’t it?
However, if you still prefer that we manage it for you, we are more than happy to help, just ask us for a quote.
Once your website is launched, we will provide 30 days of support to make sure any bugs have been ironed out and that you are confident moving forward with your new website. After that, our service does not end there. We also provide ongoing support via:
See all our support services here.
Plus, all of our VIP members (those on a maintenance plan with us) enjoy 10% off all of these services (excl. maintenance plans themselves).
Need more help, or just have a question? No problem, get in touch anytime and we’ll work it out.
Our websites come with in-site SEO (Search Engine Optimisation), we always follow best practice guidelines and all possible efforts are undertaken to set-up your SEO as effectively as possible, but no guarantees can be made for your website’s ranking.
There are numerous other factors outside the website build that effect this also, such as content marketing, social media marketing, google my business, and so on.
How Google ranks your site is constantly evolving and changing so I would be very wary of anyone who does guarantee “top of page 1 results.”