As our customer, you have the power and ability to enter into this contract on behalf of your company or organisation. You agree to provide us with everything that we’ll need to complete the project – including text, images, and other information – as and when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner as per our terms – deadlines work both ways.
Realistically, we know you might not read all of the terms and conditions, however, we still encourage you to do so, or at the very least please ensure you have read all the information on the web design page, including the FAQ’s (which cover some of the most important terms). Let’s set awesome standards and be on the same page from the start; no one enjoys the awkwardness when unexpected terms come up because you went into this contract without knowing all the details.
We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way, we will endeavor to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this, we’ll also maintain the confidentiality of any information that you give us. Click here for full terms & conditions.
Not that has been covered, let’s get started!
From: $1,371 one time,$999 / month for 3 months, and$75 / month
Simply choose your package, a maintenance plan, and any addons you would like to include.
All subscription payments are fully automated – simply set & forget (invoices will be emailed to you).
| Website Package | Full Website, Single Page Website |
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| Payment option | 3 x Monthly payments, Full Upfront payment |
| Maintenance Plan: | Starter, Professional, Ultimate |
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| Domain & Hosting | I'll manage domain & hosting myself, Hosting Only Management, Domain & Hosting Management |
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As a business owner, I appreciate the uncertainty that can be felt when deciding to invest in something new; no one wants to waste their time or money. I’m extremely proud of our signature system and am confident that anyone who invests in it won’t look back!
That’s why I offer a 14-day money-back guarantee.
While I can’t guarantee that you’ll double your income, I can guarantee the quality of the system; what it provides, and the time and stress it will save you. However, if think you jumped the gun or it just doesn’t feel right, we can part as friends and I will refund your money in full.
Shorter, non-techy answer – Updating & maintaining your website is important for functionality, security, and performance, i.e. performing at its best.
Think of it like your car. You get it serviced regularly so it runs well and is reliable. If you skip a service or two (maybe even more) your car still might keep going for you, but if it doesn’t, it’s almost always at the worst possible time and can cause immeasurable damage and avoidable costs.
For many businesses, your website is a vital, if not the most important element of your business. Are you willing to risk it breaking down?
Nerdy answer – WordPress is built on what is called open source technology where the source code used to create it is freely available for the public to view, edit, and redistribute. For this reason, regular updates are required in order to improve functionality, resolve any bug fixes, and help to secure any vulnerabilities to possible security and hacking threats.
Furthermore, your database (where all your site’s information & settings are stored) can build up a collection of unneeded data over time such as post revisions, spam comments, trash, transient options, orphaned metadata, and so on. So maintaining & optimising your database means faster backups, easier restorations, and improved speed & performance. Essentially it’s like giving your website a spring clean.
Finally, shit happens (excuse the french!). With great hosting and a solid setup, your website crashing or getting hacked is unlikely, but it can and has happened. Being on a maintenance plan minimises your risk and in the unlikely event that it does happen, our backup system will ensure that everything is restored with minimal damage.
Consider this, if having a reliable car was essential to your business, would you not bother to ever get your car serviced, and leave the keys lying around for anyone to take? Of course not! Because you would be greatly increasing your chances of a breakdown or your car being stolen.
It’s the same for your website, without regular maintenance & updates, you increase your chances of poor performance and security risks.
People often underestimate the cost of a website being hacked or going down. For example, say your website is hacked, user privacy is breached, or inappropriate content is placed over yours? What will the cost be to repair or completely rebuild your website? What will your loss of income be while the site is down? And more importantly, what will the damage to your reputation cost you?
Our maintenance plans are monthly because that is the minimum time period that we recommend for website maintenance. In some cases, there may be some wiggle room depending on the complexity of your site, amount of content and traffic. But essentially, the longer a site is left, the greater the risk becomes, it’s that simple.
So, it comes down to how much you are willing to risk?
Website maintenance is very much a preventative service, just like looking after your car. There’s definitely a tonne of other ways that are much more fun or glamorous to invest your money, but just ask anyone who has ever lost their site or been hacked before how much value they place on website maintenance.
Of course you can! These tasks can be a steep learning curve for most though. However, if you’re a tech-savvy person who is willing to invest the time to learn how to perform the required tasks properly, as well as handle any unforeseen issues that may arise, then I don’t see any problem.
If the above doesn’t sound like you though, the DIY approach can be more time consuming than you realise and can sometimes lead to disastrous outcomes. There’s a reason WordPress Maintenance services are offered by so many businesses, some even specialise in this service alone.
So, if you don’t feel confident that you are capable of performing maintenance tasks yourself, that’s where our maintenance plans come in handy. Knowing that your site is being professionally updated & maintained is a small price to pay for peace of mind. Plus, isn’t your time better invested elsewhere anyway?
In the unlikely event that malware is detected on your website, we will make this a priority fix and get your website back in tip-top shop ASAP.
Often we will know about the issue before you do, and if possible have it all sorted before you even notice.
While we cannot 100% guarantee your website will not be hacked, we can promise to sort the mess out with the highest priority before it affects your business; including restoration of your site thanks to our regular back-ups.
Payment methods: We accept Visa & Mastercard (processed through Stripe).
Payment Processing: The first payment will be processed upon checkout. The following payment dates will be on the same day each month. Should any payments fail (lack of funds, tech issues etc.) the subscription will re-commence from whatever date the renewal is successfully processed.
Failed payments: Failed payments will be retried automatically 5 times over 7 days. At this point, if your payment has still failed to process unfortunately your maintenance package will be cancelled and no further work will be performed.
All work is paid for upfront and the work is performed within 1-4 business days after your subscription payment has been successfully processed.
We have no lock-in contracts so you can upgrade, downgrade or cancel your subscription plan at any time, just log in to your My Account area, and within the “My Subscriptions” tab you can manage your subscription/s from there. Or, feel free to contact me and I can take care of it for you.
Plan switching: If you upgrade or downgrade your subscription plan, you will need to checkout again as you did the first time. Payment will be adjusted in the subsequent renewals.
Cancellations: We only want you to stick with the plan if you’re truly benefiting from the service, that’s why we have a lock-in contract. If you cancel before your subscription renews then your subscription will cease and no further work on your website will be carried out. There are no refunds if you cancel after your subscription has already been renewed.
Should you decide to cancel, please don’t hesitate to sign-up again if you need us in the future.
This includes updating your WordPress core, plugins & theme/s when new releases become available as well as a compatibility check.
Please Note:
If further work outside the scope of your maintenance package is required this will be discussed and agreed to by both parties before any additional work is commenced.
Over time, your database (where all your site information & settings are stored) can build up a collection of unneeded data such as post revisions, spam comments, trash, transient options, orphaned metadata, and so on. So maintaining & optimising your database means faster backups, easier restorations, and improved speed & performance.
Essentially it’s like giving your website a spring clean.
Security & malware scanning: We check your website for any malware (software created for malicious purposes by website hackers) and we make sure facilities are in place to reduce vulnerabilities & help prevent issues. Should we happen to find any issues, you will be notified immediately to discuss and resolve them.
We ensure facilities are in place to automatically back-up your site at regular intervals, giving you peace of mind that your site and content are fully protected.
Back-ups are stored on our remote storage so as not to take up valuable space on your server (website hosting). We store 3 sets of backups at a time.
Please note: While all precautions are taken to safeguard these back-ups sets we do not guarantee their safety and therefore strongly urge all customers to download and store them periodically.
We log and email all details of the updates and changes we have made to your site. This means you will have a complete history of all the work that has been completed for you.
When necessary we will also include any notes for anything of vital importance.
In addition to performing a full backup monthly (which includes your database, themes, plugins, and uploads), the professional and ultimate plans also include fortnightly and weekly extra backups of the database.
The database is where all of the necessary website data is stored; posts, pages, comments, configuration settings, and so on. So, for sites with additional functionality and activity, the extra database backups ensure minimal impact should you encounter any losses of data, errors, mistakes, etc.
Many of the plugins available in WordPress are free, but there is a number of premium plugins that come at a cost as they offer more functionality & features. Payments are generally on a recurring annual subscription or sometimes just a once-off.
As a WordPress designer we often use premium plugins on various sites and therefore have our own developer versions of them. So instead of purchasing these yourself, you can save hundreds of dollars by simply accessing them through us.
Here’s just a few examples to demonstrate how quickly the cost of premium plugins can add up:
