Thanks for purchasing a maintenance package

A receipt has been emailed to you with your order details which you can also find within your account. 

Next Steps:

To carry out the maintenance services on your website we will require administrator access. If we built your website or have already provided support before we should already have everything in place. Otherwise, you will need to do the following:

  1. Log in to your website and navigate to Users > Add New
  2. Create an account for us with the username “rivmedia” and email address:
  3. Set the role to “Administrator”

It is ideal if we also have FTP access (as some tasks require access via this method). You should have these details on record somewhere or you can ask your hosting provider. The details usually look something like this:

FTP address:
username: rivmedia
password: *********
root directory: public_html/
web URL:

If you have any questions about this service, feel free to get in touch or you can find a comprehensive list of FAQ on our website maintenance page.