Thanks for purchasing a website training session

You’ve just made a great investment in yourself, your website and your business! A receipt has been emailed to you with your order details which you can also find within your account. 

Below is all the information you will need for how these sessions work and what we need from you. To get the most out of your time, please ensure you go through all of it and if you have any questions don’t hesitate to ask.

Your Training Session: Next Steps

Website Access:

In order to conduct the session, we will need administrator access to your website. Access needs to be provided within 12 hours of the session (but the sooner the better!) so we can assess the website beforehand to prepare for the session.

If we built your website or have already accessed your website before we should already have everything in place. Otherwise, you will need to do the following:

  1. Log in to your website and navigate to Users > Add New
  2. Create an account for us with the username “rivmedia” and email address:
  3. Set the role to “Administrator”
  4. Don’t worry about the password as that will be reset once we login to your site

Using Zoom:

Sessions are conducted online via Zoom so we can record it and provide you with the video afterward. Please ensure you have the latest version of Zoom installed prior to joining the session.

If you have not yet installed Zoom you can sign up with a FREE account and download the software here. If you are new to Zoom, don’t worry it’s very easy to use: Watch the how-to join a meeting video here.

Rescheduling and Cancellations:

If for whatever reason you need to reschedule or cancel the meeting let us ASAP. Please note, rescheduled or cancelled appointments made without at least 12-hours notice are non-refundable. Click here for full T&C’s.

If you have any questions about this service, feel free to get in touch.