Website Tech Support
So you can spend your time on more important things

Sometimes a task will come up that you haven’t done before or don’t understand. Instead of wasting hours pulling your hair out, our support service is there to take care of it for you.

Your time can be so much better invested, and the cost of outsourcing is usually more cost-effective in terms of the time & frustration you save.

Website Tech Support
How it works

Save yourself the time & frustration and let a WordPress super-nerd take care of your website for you.

Rates: Hourly rates are $80/hr billed in 30-min increments. (inc. GST). VIP members and/or clients on a maintenance plan are entitled to a 10% discount (capped at $50/month or per product/service).

Here’s how it works:

Step 1: Submit the following form and let us know what you need help with. Provide lots of detail and you can include screenshots if you need to.

Step 2: 9/10 times we’ll need admin access to your website to perform the tasks you need, so if we don’t have this already, make sure you add us so we can check things out (instructions will be emailed to you).

Step 3: Whenever we can, we’ll provide a fixed price quote for your approval before commencing work. Sometimes (mostly for debugging / troubleshooting) we have to work on an hourly basis but we will still provide a guide on how long we think we will need.

Example tasks:

  • Simple website edits or design tweaks
  • Uploading new content or blog posts
  • Debugging / troubleshooting
  • Setting up forms
  • Adding image galleries
  • Onsite SEO
  • Speed optimisation
  • Adding videos, audio, or PDFs
  • Theme customisations and CSS editing

Website Support FAQs

If you really want to grow as an entrepreneur, you’ve got to learn to delegate” – Richard Branson

Many small business owners often fall into the trap of trying to do everything themselves. While at first, outsourcing tasks might seem as though you’re eating into your profits, it can actually save or even generate money.

You’re getting the service done right (and probably quicker) whilst your time is better invested in doing whatever it is you do best. Plus, having another set of eyes on your business allows for more opportunities for growth.

Website Tech Support Ticket

  • What appears to be the problem or what is your question?
  • If you have any screenshots or relevant pictures to help describe your issue/question you can upload them here.
    Drop files here or
  • Occasionally we send out emails with news, tips & updates to help you grow your business. You can opt-out at any time.
    By signing up for our newsletter you agree that we can deliver content to your email. We will treat your information with respect in accordance with our Privacy Policy.

  • This field is for validation purposes and should be left unchanged.

Happy Clients
Your success is our success

Quality service and customer satisfaction are of great importance to us, so we absolutely love hearing from happy clients! See what they had to say about our website services: