Inclusions & Details:
- All correspondence is completely private; it is not a public ticketing system
- Tickets are restricted to a maximum of 3 replies each or, a maximum time allowance of 30 mins (whichever is exhausted first) or, when your question/issue is resolved.
- On the off chance that we are unable to answer your question/issue we will refund your payment in full
- If unused, tickets expire 6 months after purchase and are non-refundable
How long does it take you to reply to tickets?
Our working hours are Monday- Friday 9am-4pm and we work through tickets in the order in which they are received. We strive to reply within 1 business day.
Can I email you my question instead?
Sorry no. We have a number of clients that we provide support for and the online ticketing system ensures that requests can be easily tracked and addressed in chronological order.
How do I submit a ticket?
After making a purchase we will need to grant you access to our ticketing system which is done within 1-2 business days (often quicker). From there, simply head to your My Account section which can be found under the Support link in the main menu.
Within your account section you will have access to your account details, orders etc. and links to submitting & monitoring your tickets.
How do I know when you have replied?
You will receive an automated email notification