Helping your business build strength, embrace change and grow

Instagram icon
Facebook icon
Google+ icon
Twitter icon

WordPress Support Tickets


Need to know how to do edit something? Have an issue that just doesn’t make sense? Google not coming up with the goods?

We know how frustrating this can be! Save yourself the time & frustration by submitting a ticket through our online ticketing system and get a response from a WordPress Super Nerd!

You have 6 months to use our support tickets, so you can buy several at a time if needed.



Inclusions & Details:

  • All correspondence is completely private; it is not a public ticketing system
  • Tickets are restricted to a maximum of 3 replies each or, a maximum time allowance of 30 mins (whichever is exhausted first) or, when your question/issue is resolved.
  • On the off chance that we are unable to answer your question/issue we will refund your payment in full
  • If unused, tickets expire 6 months after purchase and are non-refundable

See full terms & conditions here

How long does it take you to reply to tickets?

Our working hours are Monday- Friday 9am-4pm and we work through tickets in the order in which they are received. We strive to reply within 1 business day.

Can I email you my question instead?

Sorry no. We have a number of clients that we provide support for and the online ticketing system ensures that requests can be easily tracked and addressed in chronological order.

How do I submit a ticket?

After making a purchase we will need to grant you access to our ticketing system which is done within 1-2 business days (often quicker). From there, simply head to your My Account section which can be found under the Support link in the main menu.

Within your account section you will have access to your account details, orders etc. and links to submitting & monitoring your tickets.

How do I know when you have replied?

You will receive an automated email notification

Work With Us

At Rivmedia we are committed to helping your business build strength, embrace change and grow.

Work with us to find out more about our Web Design Services and why you will love what we have to offer your business.

Tell Me More!