Frequently Asked Questions
Below you will find further details about our Squarespace Hosting Subscriptions and you can find full terms and conditions here.
What payment methods do you accept?
We accept PayPal or credit card payments (Visa & Mastercard) which is processed through Stripe.
Which subscription term should I choose?
This is entirely up to you! We offer either monthly or annual terms so choose whatever fits in with you. If you prefer to pay for hosting directly through Squarespace once your website is complete, then choose the monthly plan.
Otherwise, if you’re happy to continue paying for hosting through us, then choose whichever payment frequency suits your budget.
We have no-lock in contracts and you can cancel your Squarespace hosting subscription with us at any time. Before cancelling, please review our cancellations and refund policy.
When am I charged the subscription payment?
The date payments are processed is based on the date it is first purchased. For example, if your plan is purchased on the 15th November, your next installment will be processed on the 15th December and so on.
All plans expire after 12 months so you will only be billed once for annual plans unless you renew.
What if my subscription payment fails?
Failed payments will be retried automatically 5 times over 7 days. If this is unsuccessful payment will need to be processed manually within 30 days (after previous installment) or the website will be taken off-line until the debt is recovered.
When do you start building my website?
We begin working on your website once you have paid your design deposit and signed up to hosting subscription plan.
Will I be able to use email a dedicated email address?
Email hosting is not included with Squarespace hosting plans so if you wish to use a dedicated email (e.g. firstname.lastname@example.org) you will need to purchase this service elsewhere.
We recommend Ventraip Email Hosting which starts at $2.95/month. (price current as of April 2019 and subject to change)
Can I switch plans?
Yes, you just need to get in touch with us at least 3 business days before your next renewal payment is due and we can amend your subscription. When upgrading or downgrading your plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.
Cancellations and Refunds
We have no-lock in contracts and you can cancel your Squarespace hosting subscription with us at any time. Before cancelling, please review the following:
To cancel your subscription, simply call or email us informing us of your decision to cancel no later than within 3 business days of your subscription renewal.
If you wish to cancel an annual plan, a pro-rata refund will be provided calculated based on the remaining subscription time left, rounded down to the nearest dollar and less a $20 administration fee. Refunds may take 5 to 10 business days to be processed.
We don’t offer refunds for monthly plans or for monthly plan renewal payments.