One of the quickest ways to get a question answered is to check out our FAQs, but if you can’t find what you’re looking for please contact us
Got Q’s? – We have A’s
If you’ve done the math, you’ve probably spotted that the individual elements when added together amount to quite a lot, so how do we package that into such an epic price?
It’s simple really, we’ve invested a lot in the initial research and work to develop our services. That being done, there are many parts that are now replicable for us, meaning we can provide them at incredibly affordable rates, but still deliver bucket loads of value to you!
We choose to use WordPress for a number of reasons, but mainly for its versatility. You can build any kind of website with it, customise it as much as you want, add as much functionality as you need and you’ll never outgrow it.
There’s a reason that it powers almost 1 in 3 websites across the globe…. nuff said.
For more info, check out this article where we compare the most popular platforms.
First, let’s clarify the difference between niche and ideal client (or target market) as they’re often confused:
Your niche is the product or service you specialise in and provide to your ideal client.
Your ideal client is the specific group of people you serve.
Importance of narrowing down your niche:
One of the biggest mistakes businesses make is not niching down enough; trying to serve everyone, instead of THE one. They speak to a massive crowd rather than a specific group of people who would best benefit from their service (and therefore buy it more readily!)
Consider it this way: If you have a serious health concern with your skin, would you rather see your General Practitioner (GP) or a dermatologist (skin specialist)?
And what level of expertise and value would you expect, and be happy to pay for from this service?
In your business do you want to be a generalist or specialist?
If you haven’t “niched down” already, our guide will help you do that.
Importance of knowing your ideal client:
In order to attract the right visitors to your website, our questionnaire helps to identify your ideal customer. Knowing this from the start will guide your content so that it creates a connection with your audience in a meaningful way.
Knowing your ideal client helps to make all your marketing efforts super-specific and targeted, boosting your conversion rates and ROI.
It’s incredibly difficult to come up with the written copy for your website with nothing but a blank canvas to start with. This can often be a source of stress, frustration, and leads to really slowing down the website building process… We want to avoid that!
We have invested hours of work & research to develop a step-by-step system that removes overwhelm and makes this process as seamless as possible.
One of our major selling points is that we create websites that convert. A large contributing factor in that is the quality of the copy, so while it is optional, we strongly recommend adding proofreading or copywriting to your package to enhance your content.
We’ve created an online knowledge base so you too can become a WordPress super nerd! Well maybe you don’t have to become a nerd, but you can learn how to do the day to tasks of your website yourself.
We love empowering our clients to be able to do as much as they want in-house so they can get it done immediately. Naturally, we are available though if you prefer to outsource this work, but for those who are keen to learn and want to manage as much of their site as they can… you’ll love our knowledge base.
Our Business Builders area contains additional tools and resources to boost your business further and really level up your digital marketing game. These include resources to learn about lead magnets, how to optimise your blog posts, and so much more! Check out the business builders page to see for yourself what is available.
Plus, if you have an active Website Maintenance Plan, you will be upgraded to a VIP member and receive a 10% discount for all other business builder products & services.
We limit the number of clients we take on each month to ensure prompt turn-around times, which are usually within 30 days or less once all content for the site is provided.
This also depends on you and on how prompt you are in doing your end of the work and supplying what we need. We have a super tight process though that helps guide you every step of the way.
All proofing (copywriting, design, lead magnets etc.), require the client to respond with any feedback and/or change requests within a one-week period to avoid delays in the client’s and other websites currently being developed by Rivmedia being published.
If the client fails to provide any feedback and/or change requests during this time, the proof will be considered complete and handed over to the client as-is. The client can request more revisions later if needed for an additional fee.
Just as we value your time, we value our own also, so while our process might seem strict, it’s there so we can stay on top of what is needed to remain on schedule and get your website up and running ASAP.
Once people come to your website, what then? Too many times I see people pouring loads of time and money into paid campaigns to drive traffic to their website, only for nothing to eventuate. Getting people to your website is just the first step, the second is to convert them into prospects and one of the easiest and effective ways to do that is with a lead magnet.
A lead magnet is a marketing tool that generates leads by offering a resource in exchange for a prospect’s contact information. They generally come in the form of digital, downloadable content, such as a free PDF checklist, report, eBook, etc.
They allow prospects to get an idea of how you can help them without any risk or exchange of money; it begins their journey with you from prospect to customer. When effective, you can establish yourself as an expert in your industry, with the ultimate goal being to position your business as the go-to business your ideal client needs to solve their problem. It’s a vital element in your digital marketing campaign.
What we do:
We provide a guide to help you determine what kind of lead magnet would be valuable to your target market, and steps to help you create its content. Once that is done, you can choose to either create and integrate the lead magnet yourself, or we can assist you with its creation and set-up.
We can all write, right?
Just as design & functionality is vital when building your website, your written copy is equally as important in creating a connection with your audience and converting visitors into customers.
Investing in professional copywriting can help achieve the following:
- Captivate and engage your audience
- Convey your message succinctly and in a meaningful way
- Help with SEO and google rankings
- Differentiate your site from your competitors
- Make you look professional by ensuring quality grammar and no mistakes
- Save you a LOT of time and hair loss
One of our major selling points is that we create websites that convert. A large contributing factor in that is the quality of the copy, so while it is optional, we strongly recommend adding proofreading or copywriting to your package to enhance your content.
Plus, one of our other main goals is to remove the stress out of building a website. Writing copy can be taxing and time-consuming, another reason we recommend leaving it to the pros.
Definitions:
Proofreading: You provide content that is then edited. Our proofreaders won’t alter the meaning of the text. Rather, they’ll optimise the copy to convey its message with accuracy and clarity.
Pricing starts from $75 / 1000 words
Copywriting: You answer some initial questions for the brief for the content to be written for you. A copywriter will write search engine optimised content that produces measurable results.
Pricing starts from $150 / 1000 words
Not a problem! What we love about WordPress is that it is eternally flexible, virtually anything you can imagine can be added on. Below are some of the main additional features:
Portfolios: A portfolio page can be included as one of your pages in a full website package, but we do limit the portfolio items to a maximum of 6 to start with. More can be added for an additional fee which we can quote.
Galleries: We’ll include an image gallery on a single page design as part of the package with a limitation of up to 20 images (which is best for site speed and user experience). For a full website package, you can include an image gallery also within the page of your choice with the same image limitations above. If you want a dedicated gallery page (for example for photographers, artists, home builders etc.) with multiple galleries within it that are categorised, we’ll remove professional copywriting for this page (unlikely to be needed anyway) and replace it to create up to 6 gallery categories with each including up to 20 images.
Additional pages: More pages can be added for $220 each; this cost is for design only, the written copy can either be supplied by the client or we can provide a quote for professional copywriting.
eCommerce: A single product or a full online store can be added for $295 and up, depending on what kind of shop is necessary, features, number of products, etc.
If you’re interested in other features such as LMS, memberships areas, you name it, just let us know and we can talk about it.
You may already have this covered, but if not, we don’t include domain registration and hosting by default. Many developers will purchase your domain and hosting for you as part of their package; as it is your website though, we personally prefer that your domain/hosting is registered in your name rather than ours.
We are more than happy to recommend Ventraip as they are Australian-based and have fantastic customer service. We will of course provide you with full instructions on how to set everything up, but rest assured it’s very easy!
We’ve actually written an article about this if you would like more information: Your website is your most important online asset… isn’t it?
However, if you still prefer that we manage it for you, we are more than happy to help. Hosting packages managed by us start from $165/year and include:
– 5GB SSD Cloud Storage
– Unlimited Premium Bandwidth
– 200% CPU Allowance
– 2GB Memory Allowance
– Hourly Acronis Backups
– FREE Comodo SSL Certificate
This suits many websites, but larger packages are available upon request.
The base package includes unlimited support for 30 days after your website is published. After that, our service does not end there. We also provide ongoing support via:
Plus, all of our VIP members (those on a maintenance plan with us) enjoy 10% off all of these services (exc. maintenance plans themselves).
Need more help, or just have a question? No problem, get in touch anytime and we’ll work it out.
It’s pretty simple, the first payment for your website package is made upon booking with the subsequent payments made on the same date the following months until paid in full.
Payment Processing: We accept Visa & Mastercard (processed through Stripe) and monthly payments are automatically charged. Receipts are sent to your email.
Our websites come with in-site SEO (Search Engine Optimisation), we always follow best practice guidelines and all possible efforts are undertaken to set-up your SEO as effectively as possible, but no guarantees can be made for your website’s ranking.
There are numerous other factors outside the website build that effect this also, such as content marketing, social media marketing, google my business, and so on.
How Google ranks your site is constantly evolving and changing so I would be very wary of anyone who does guarantee “top of page 1 results.”
Website Support FAQs
Each ticket and associated work is quoted upfront or charged in 30-minute increments (depending on the required tasks) and is considered completed when:
- your question is answered or
- the issue is resolved or
- the work is completed in full
(whichever comes first)
Anything that comes up during this process that falls outside the original support ticket will be quoted separately.
Tasks exclude major design & functionality changes as this often requires much more time and is best to be quoted separately.
If any requests fall outside the scope of what we can provide via this service you will be notified, but we can still quote accordingly.
Our working hours are Monday- Friday 9am-4pm and we work through tickets in the order in which they are received. We strive to reply within 1-2 business days.
Sorry no. We have a number of clients that we provide support for and the online ticketing system ensures that requests can be easily tracked and addressed in chronological order.