Thanks for purchasing a support ticket

A receipt has been emailed to you with your order details which you can also find within your account. 

Next Steps:

Below you can submit your support details. Remember to provide as much information as possible and include images/screenshots if necessary.

Access to your website:

Most times we will need access to your site to complete the support work. If we don’t have this already, please create an Administrator account for us. To do this, follow these steps:

  1. Log in to your website and navigate to Users > Add New
  2. Create an account for us with the username “rivmedia” and email address:
  3. Set the role to “Administrator”

If you have any questions about this service, feel free to get in touch or you can find a comprehensive list of FAQ on our website support page.

Support Ticket Submission

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