I found Libby on google, I was looking for someone to design my web page,create a logo design, and create some promotional stickers. I got in return a very professional looking web page, Fantastic and smart logo. Libby also went above and beyond in helping me start up the electronic side of my new business. I would recommend Rivmedia to anyone looking to get their business online.
WordPress Website Support
Sometimes a task will come up that you haven’t done before or don’t understand. Instead of wasting hours pulling your hair out, our support service is there to take care of it for you.
Your time can be so much better invested, and the cost of outsourcing is usually more cost-effective in terms of the time & frustration you save.
Website Support
How it works
Save yourself the time & frustration by submitting a website support ticket and let a WordPress Super Nerd take care of you. Here’s what they entail:
Inclusions & Details:
Each ticket is $40 (VIP members get a 10% discount) and is restricted to:
- up to 30-minutes of our *time, or
- when your question is answered or
- issue resolved or
- the task is completed
(whichever comes first)
* Time includes time working on your website as well as any communication or education provided by phone or email.
Examples of tasks we can help with:
- Simple website edits or design tweaks
- Uploading new content or blog posts
- Techn issues & troubleshooting
- Setting up basic forms
- Adding image galleries
- Onsite SEO
- Speed optimisation
- Adding videos, audio, or PDFs
- Minor WordPress theme CSS editing
Website Support FAQs
Here are some examples:
- Simple website edits or design tweaks
- Uploading new content or blog posts
- Techn issues & troubleshooting
- Setting up basic forms
- Adding image galleries
- Onsite SEO
- Speed optimisation
- Adding videos, audio or PDFs
Tasks are generally for minor edits only; they exclude major design & functionality changes as this often requires much more time and is best to be quoted separately. If any edit requests fall outside the scope of what we can provide via this service you will be notified.
Tasks are generally for minor jobs only; they exclude major design & functionality changes as this often requires much more time and is best to be quoted separately.
If any task requests fall outside the scope of what we can provide via this service you will be notified before any work commences.
Following that, you will be provided with a quote with the cost of the support ticket already purchased deducted. If you choose not to proceed, the support ticket cost will be refunded in full.
Examples of tasks that may need to be quoted:
- Configuration of Complex Plugins
- Setting up a new WooCommerce Store
- Complex Forms
- New Pages
- Fixing layouts and functionality issues
- WP site backup & migration from one server to another
- WordPress installations
- Setting up new functionalities, e.g. membership areas, learning management systems etc.
If you’re not sure how much time the task will take, we recommend buying 1 ticket to start with. Once we receive your request and can work out the time needed, we will inform you.
Following that, if more time is needed we can either:
- Cancel and refund your money.
- Do what we can within the time allowance for 1 ticket
- Complete the task once additional tickets have been purchased (as instructed by us to cover the entire task)
Simply add a ticket/s to your shopping cart and complete payment. After checking out you will automatically be redirected to an online form where you can submit your support details.
Each ticket is restricted to:
- up to 30-minutes of our *time, or
- when your question is answered or
- issue resolved or
- the task is completed
(whichever comes first)
* Time includes time working on your website as well as any communication or education provided by phone or email.
Our working hours are Monday- Friday 9am-4pm and we work through tickets in the order in which they are received. We strive to reply within 1-2 business days.
Sorry no. We have a number of clients that we provide support for and the online ticketing system ensures that requests can be easily tracked and addressed in chronological order.
It also helps keep prices down not having to spend additional time on invoicing and administration.
If any task requests fall outside the scope of what we can provide via this service you will be notified. At this time, if no further work is to be carried out you will be refunded in full.
Work tasks: Once any work commences on a requested task no refunds will be provided.
Debugging & troubleshooting: due to the nature of this work we can’t guarantee that we will be able to resolve your issue either within the time allocated or at all. Depending on the issue it is sometimes difficult to determine how much time is needed until the investigation commences. If we determine that we cannot resolve your issue we are still required to be compensated for our time in investigating therefore tickets in this instance are non-refundable.
Communication: If you cease to communicate with us, tickets expire 2 weeks after purchase and are non-refundable.
If you are entitled to a refund, they will be processed via the manner in which they were paid.
Happy Clients
Your success is our success
Quality service and customer satisfaction are of great importance to us, so we absolutely love hearing from happy clients! See what they had to say about our website services:
All I can say is WOW! I have built a lot of websites for clients in the past and it’s has never been a great experience UNTIL I contracted Libby for Blue Clay Marketing + Video Creatives new website! It was so great I now use her for all my client work! Thanks Lib for a wonderful site.
This is my second websites created by Libby at Rivmedia. I chose Libby because she is professional, easy to communicate with and her attention to detail goes above and beyond. Her technical knowledge and ongoing support has been invaluable to my business. She created my ideal website that was both visually appealing and functional. I couldn’t be happier with the results and have had many clients compliment me on my website. Thank you for being amazing at what you do Libby.
Working with Libby and Rivmedia was a dream come true for me. I knew less than what I thought i did about not only website design but general online behaviour, and Libby’s input and guidance on my online structure as well as her patience in dealing with me as we setup the website was brilliant and invaluable.
I am VERY happy with where we are at now, and I am more than happy in recommending Rivmedia to anyone.
Rivmedia recently created our new business website. Right from the start Libby was easy to work with, everything was explained clearly and nothing was overlooked. Libby provides great support even after the website is handed over. Very glad we found Rivmedia to create our website!
Our experience with Rivmedia was exceptional. Libby and her team were fantastic to deal with and made the website design process very easy. We are extremely happy with the end result and I have already recommended her to friends who have also reported a great experience.
As a novice with WordPress and Woocommerce, the service I receive from Riv Media is a huge asset to my business. Libby’s communication skills are excellent and her willingness to help with clear instructions are just priceless. Her attention to detail means she gets the job done right with not too much back and forth. I would definitely recommend Riv Media to anybody with an online business.
Sally-anne Charles, Fluent Interiors
I was referred to Libby by a friend and fellow wedding professional who was a big wrap on Libby and Rivmedia and having just finished our website build we now know why. Our website is exactly what we needed but more importantly Libby offered quality advice and countless options through the build process that allowed us to achieve an end result far beyond what we ever thought possible. Needless to say we too are now a big wrap on Libby and Rivmedia; I have no hesitation in recommending her to others and will definitely be using her services in the future. Awesome job!
Two words for my new Fat Bob and the Blonde website – ‘freakin awesome’! I was so excited and proud to reveal my fabulous new website, created by Rivmedia Web Design. Miss Libby has done a brilliant job with the overall design. She has brought my story to life and created a wonderful visual experience for visitors. And, pulled together perfectly, all my hopes, dreams and aspirations for my business now and into the future. My new website is above and beyond what I imagined. I absolutely LOVE it.
Miss Libby has been a dream to work with – excellent communication and updates throughout the process. She also offered valuable guidance in regards to creating content. Not to mention, Miss Libby has the ‘Patience of a Saint’- I can be technically challenged at times. Thank you Miss Libby – you rock! Highly recommend Rivmedia Web Design for all your website needs.
Libby not only built our business a flawless, amazing website, but her tech support and follow up service is unparalleled. This is key to having the most up to date online presence in the fast paced, ever changing technical environment we operate in. I can’t recommend Libby and Rivmedia highly enough.
Having a zoom meeting and lesson in the comfort of your own office was amazing! Libby talked me through, step by step what I needed to learn in how to write my blog. She gave more insight into google and how to write for my ideal client making sure the blog ticked all the boxes. Very informative. I felt more confident to just try. Thank you Libby. I look forward to any more sessions I might require, if need be. I highly recommend RivMedia for any website training.
Rivmedia have been EXCEPTIONAL in their service and product. I am extremely impressed with my website and the assistance I received. Libby went above and beyond and provided a service that has been invaluable to me and my business. I cannot recommend Rivmedia more highly. Thank you Libby, times a million!
