All I can say is WOW! I have built a lot of websites for clients in the past and it’s has never been a great experience UNTIL I contracted Libby for Blue Clay Marketing + Video Creatives new website! It was so great I now use her for all my client work! Thanks Lib for a wonderful site.
WordPress is what WE do best & our website maintenance plans allow you the freedom to focus your time & energy on what YOU do best.
We manage your website maintenance:
You save time & peace of mind
Modern websites have evolved from the set & forget philosophy. Creating a marketing machine that helps you get new leads & customers requires more complexity. As such, ongoing maintenance is needed for optimal performance.
Our plans are designed to take care of the complicated tech stuff, ensuring you’re getting the most out of your website by keeping it in the best condition to serve your business.
You can relax knowing that your site is in capable hands, and have more time to spend on the things that are important to you.
Some key advantages:
Why is it so important?
The code upon which WordPress is built is under constant development, adding new features and making improvements. So, when WordPress is updated, all the component parts need updating too. It’s also like a car in a way with lots of moving parts, and it needs regular servicing to keep everything running smoothly.
Poorly maintained sites with errors, broken links, or slow loading times can be frustrating for site users and make your site appear unprofessional. To ensure your visitors have a positive experience, regular maintenance is vital.
Peace of mind
Website Maintenance Plan Features
A well-maintained website keeps your brand safe, secure, and thriving. Here’s what’s included with all of our plans:
No matter the size or complexity of your website, we have a plan that should suit you.
Still want more? Ask us for a customised plan!
Suitable for small to medium-sized websites with basic functionality and minimal activity such as blog posting & minor edits
$75 / month
Best for websites with extra functionalities, growing traffic, and regular activity such as blog posting, minor edits, or sites with eCommerce
$125 / month
For larger websites with complex functionalities (blog, LMS, eCommerce, memberships, etc.) and have regular to high traffic & website activity
$195 / month
*For every 6 months you remain on a plan with us, we’ll perform a free website health check (Valued at $150) to make sure your website is meeting all best practice guidelines. We’ll provide a full report and any recommendations. Click here for details.
Website Maintenance FAQs
Short answer – updating & maintaining your website is important for functionality, security, and performance:
Long answer – WordPress is built on what is called open source technology where the source code used to create it is freely available for the public to view, edit, and redistribute. For this reason, regular updates are required in order to improve functionality, resolve any bug fixes, and help to secure any vulnerabilities to possible hacking attempts.
Furthermore, your database (where all your sites information & settings are stored) can build up a collection of unneeded data over time such as post revisions, spam comments, trash, transient options, orphaned metadata, and so on. So maintaining & optimising your database means faster backups, easier restorations, and improved speed & performance. Essentially it’s like giving your website a spring clean.
Of course you can! These tasks can be a steep learning curve for most though. Plus, the DIY approach is a time consuming and often tricky process that can sometimes lead to disastrous outcomes.
If you don’t feel confident that you are capable of performing maintenance tasks yourself, that’s where our maintenance plans come in handy.
Knowing that your site is being professionally updated & maintained is a small price to pay for peace of mind. Plus isn’t your time better invested elsewhere?
Payment methods: We accept Visa & Mastercard (processed through Stripe).
Payment Processing: The first payment will be processed upon checkout. The following payment dates will be on the same day each month. Should any payments fail (lack of funds, tech issues etc.) the subscription will re-commence from whatever date the renewal is successfully processed.
Failed payments: Failed payments will be retried automatically 5 times over 7 days. At this point, if your payment has still failed to process unfortunately your maintenance package will be cancelled and no further work will be performed.
All work is paid for upfront and the work is performed within 1-4 business days after your subscription payment has been successfully processed.
We have no lock-in contracts so you can upgrade, downgrade or cancel your subscription plan at any time, just log in to your My Account area, and within the “My Subscriptions” tab you can manage your subscription/s from there.
Plan switching: If you upgrade or downgrade your subscription plan, you will need to checkout again as you did the first time. Payment will be adjusted in the subsequent renewals.
Cancellations: If you cancel before your subscription renews then your subscription will cease and no further work on your website will be carried out. There are no refunds if you cancel after your subscription has already renewed.
This includes updating your WordPress core, plugins & theme/s when new releases become available as well as a compatibility check.
- We will only update plugins that are compatible with your installed version of WordPress
- We will only perform theme updates if a child theme in place
- As mentioned we will do a compatibility check but it is your responsibility to inform us if you notice that your website is not working properly after updates are performed. Should this occur we will restore your website to how it was before the update (no extra charge).
If further work outside the scope of your maintenance package is required this will be discussed and agreed to by both parties before any additional work is commenced.
Over time, your database (where all your site information & settings are stored) can build up a collection of unneeded data such as post revisions, spam comments, trash, transient options, orphaned metadata, and so on. So maintaining & optimising your database means faster backups, easier restorations, and improved speed & performance.
Essentially it’s like giving your website a spring clean.
Security & malware scanning: We check your website for any malware (software created for malicious purposes by website hackers) and we make sure facilities are in place to reduce vulnerabilities & help prevent issues. Should we happen to find any issues, you will be notified immediately to discuss and resolve it.
Malware removal: In the unlikely event that malware is detected on your website, we will make this a priority fix and get your website back in tip-top shop ASAP.
We ensure facilities are in place to automatically back-up your site at regular intervals, giving you peace of mind that your site and content are fully protected.
Back-ups are stored on our remote storage so as not to take up valuable space on your server (website hosting). We store 3 sets of backups at a time.
Please note: While all precautions are taken to safeguard these back-ups sets we do not guarantee their safety and therefore strongly urge all customers to download and store them periodically.
We log all details of the updates and changes we have made to your site. This means you will have a complete history of all the work that has been completed for you.
When necessary we will also include optimisation suggestions for better performance.
In addition to performing a full backup monthly (which includes your database, themes, plugins, and uploads), the professional and ultimate plans also include fortnightly and weekly extra backups of the database.
The database is where all of the necessary website data is stored; posts, pages, comments, configuration settings, and so on. So, for sites with additional functionality and activity, the extra database backups ensure minimal impact should you encounter any losses of data, errors, mistakes, etc.
Many of the plugins available in WordPress are free, but there is a number of premium plugins that come at a cost as they offer more functionality & features. Payments are generally on a recurring annual subscription or sometimes just a once-off.
As a WordPress designer we often use premium plugins on various sites and therefore have our own developer versions of them. So instead of purchasing these yourself, you can save hundreds of dollars by simply accessing them through us.
Here’s just a few examples to demonstrate how quickly the cost of premium plugins can add up:
- Online forms: Gravity Forms + Bacic Add-ons – Valued at $59US/year
- Page Builder: WPBakery Page Builder for WordPress – Valued at $64US/year
- eCommerce extension: WooCommerce Subscriptions – Valued at $199US/year
Let us take care of your website, so you can take care of your business.
Sign up for a plan today remove the tech headaches, have peace of mind, and give yourself more time to spend on the things that are important to you.
Your success is our success
Quality service and customer satisfaction are of great importance to us, so we absolutely love hearing from happy clients! See what they had to say about our website maintenance plans:
Rivmedia have been EXCEPTIONAL in their service and product. I am extremely impressed with my website and the assistance I received. Libby went above and beyond and provided a service that has been invaluable to me and my business. I cannot recommend Rivmedia more highly. Thank you Libby, times a million!
Libby at Rivmedia was fantastic at helping us to get our new website up and running. Her professionalism and friendly attitude was a blessing to work with and our new website looks amazing. Thank you Libby
I engaged Libby to assist me with a rather “odd” situation. I had posted in lots of “wordpress help groups” to no avail and working out what the issue was. Libby took the bull by the horns and worked her way through my site until she found the issue. And then fixed it. From her investigations she was also able to highlight several other issues, which she then fixed. She also pointed out several other things that would need my attention, for which I am very grateful. Libby was prompt, efficient and her communication is fabulous. Thanks Libby for saving my bacon.
I recently had the pleasure of working with Libby at Rivmedia to create a logo for my new business. The level of service I received totally exceeded my expectations and I am thrilled with the logo created they for me. Being new to business Libby provided me with so much more information, advice and support than I ever expected, such a brilliant example of great customer service-A huge thank you to Libby and the Rivmedia team, I will definitely be using Rivmedia for future projects.
Rene Van Delft, The Culture Creator
Libby helped to get me out of a major rut and guided me through very successfully to launch my ecommerce website. I will always be very grateful for the part she has played in my business. She’s a natural teacher and thrives on supporting others to learn new skills. I’ve gone from complete novice to quite competent under Libby’s guidance. Thanks Libby!
Bianca Millar, A Good Scout
Libby was so helpful in trouble shooting some issues with my website that I got her to go over the entire thing. She did a fantastic job and was really flexible in letting me fix what I could myself and quickly sorting out the things I couldn’t. Her communication is warm and friendly, her knowledge invaluable and all in all I’ve thoroughly enjoyed my experience working with her. She’s now my go-to IT person and I wouldn’t hesitate to recommend her to anyone.
As a novice with WordPress and Woocommerce, the service I receive from Riv Media is a huge asset to my business. Libby’s communication skills are excellent and her willingness to help with clear instructions are just priceless. Her attention to detail means she gets the job done right with not too much back and forth. I would definitely recommend Riv Media to anybody with an online business.
Sally-anne Charles, Fluent Interiors
Our experience with Rivmedia was exceptional. Libby and her team were fantastic to deal with and made the website design process very easy. We are extremely happy with the end result and I have already recommended her to friends who have also reported a great experience.
When I first approached Libby to assist in the development of my Business, it is fair to say that my knowledge and skill’s in some key areas were lacking. With this, the service and support provided by Libby and Rivmedia was second to none and moved me into a position where I not only have an outstanding website, but also developed my own individual knowledge in order to enhance my companies online presence from now into the future.
Tim Boland, Fortified Apparel