Modern websites have evolved from the set & forget philosophy. Creating a marketing machine that helps you get new leads & customers requires more complexity. As such, ongoing maintenance is needed for optimal performance.
Our plans are designed to take care of the complicated tech stuff, ensuring you’re getting the most out of your website by keeping it in the best condition to serve your business.
You can relax knowing that your site is in capable hands, and have more time to spend on the things that are important to you.
Short answer – updating & maintaining your website is important for functionality, security, and performance:
Long answer – WordPress is built on what is called open source technology where the source code used to create it is freely available for the public to view, edit, and redistribute. For this reason, regular updates are required in order to improve functionality, resolve any bug fixes, and help to secure any vulnerabilities to possible hacking attempts.
Furthermore, your database (where all your sites information & settings are stored) can build up a collection of unneeded data over time such as post revisions, spam comments, trash, transient options, orphaned metadata, and so on. So maintaining & optimising your database means faster backups, easier restorations, and improved speed & performance. Essentially it’s like giving your website a spring clean.
Of course you can! These tasks can be a steep learning curve for most though. Plus, the DIY approach is a time consuming and often tricky process that can sometimes lead to disastrous outcomes.
If you don’t feel confident that you are capable of performing maintenance tasks yourself, that’s where our maintenance plans come in handy.
Knowing that your site is being professionally updated & maintained is a small price to pay for peace of mind. Plus isn’t your time better invested elsewhere?
Payment methods: We accept Visa & Mastercard (processed through Stripe).
Payment Processing: The first payment will be processed upon checkout. The following payment dates will be on the same day each month. Should any payments fail (lack of funds, tech issues etc.) the subscription will re-commence from whatever date the renewal is successfully processed.
Failed payments: Failed payments will be retried automatically 5 times over 7 days. At this point, if your payment has still failed to process unfortunately your maintenance package will be cancelled and no further work will be performed.
All work is paid for upfront and the work is performed within 1-4 business days after your subscription payment has been successfully processed.
We have no lock-in contracts so you can upgrade, downgrade or cancel your subscription plan at any time, just log in to your My Account area, and within the “My Subscriptions” tab you can manage your subscription/s from there.
Plan switching: If you upgrade or downgrade your subscription plan, you will need to checkout again as you did the first time. Payment will be adjusted in the subsequent renewals.
Cancellations: If you cancel before your subscription renews then your subscription will cease and no further work on your website will be carried out. There are no refunds if you cancel after your subscription has already renewed.
This includes updating your WordPress core, plugins & theme/s when new releases become available as well as a compatibility check.
Please Note:
If further work outside the scope of your maintenance package is required this will be discussed and agreed to by both parties before any additional work is commenced.
Over time, your database (where all your site information & settings are stored) can build up a collection of unneeded data such as post revisions, spam comments, trash, transient options, orphaned metadata, and so on. So maintaining & optimising your database means faster backups, easier restorations, and improved speed & performance.
Essentially it’s like giving your website a spring clean.
Security & malware scanning: We check your website for any malware (software created for malicious purposes by website hackers) and we make sure facilities are in place to reduce vulnerabilities & help prevent issues. Should we happen to find any issues, you will be notified immediately to discuss and resolve it.
Malware removal: In the unlikely event that malware is detected on your website, we will make this a priority fix and get your website back in tip-top shop ASAP.
We ensure facilities are in place to automatically back-up your site at regular intervals, giving you peace of mind that your site and content are fully protected.
Back-ups are stored on our remote storage so as not to take up valuable space on your server (website hosting). We store 3 sets of backups at a time.
Please note: While all precautions are taken to safeguard these back-ups sets we do not guarantee their safety and therefore strongly urge all customers to download and store them periodically.
We log all details of the updates and changes we have made to your site. This means you will have a complete history of all the work that has been completed for you.
When necessary we will also include optimisation suggestions for better performance.
In addition to performing a full backup monthly (which includes your database, themes, plugins, and uploads), the professional and ultimate plans also include fortnightly and weekly extra backups of the database.
The database is where all of the necessary website data is stored; posts, pages, comments, configuration settings, and so on. So, for sites with additional functionality and activity, the extra database backups ensure minimal impact should you encounter any losses of data, errors, mistakes, etc.
Many of the plugins available in WordPress are free, but there is a number of premium plugins that come at a cost as they offer more functionality & features. Payments are generally on a recurring annual subscription or sometimes just a once-off.
As a WordPress designer we often use premium plugins on various sites and therefore have our own developer versions of them. So instead of purchasing these yourself, you can save hundreds of dollars by simply accessing them through us.
Here’s just a few examples to demonstrate how quickly the cost of premium plugins can add up:
Quality service and customer satisfaction are of great importance to us, so we absolutely love hearing from happy clients! See what they had to say about our website maintenance plans:
Libby was so helpful in trouble shooting some issues with my website that I got her to go over the entire thing. She did a fantastic job and was really flexible in letting me fix what I could myself and quickly sorting out the things I couldn’t. Her communication is warm and friendly, her knowledge invaluable and all in all I’ve thoroughly enjoyed my experience working with her. She’s now my go-to IT person and I wouldn’t hesitate to recommend her to anyone.
All I can say is WOW! I have built a lot of websites for clients in the past and it’s has never been a great experience UNTIL I contracted Libby for Blue Clay Marketing + Video Creatives new website! It was so great I now use her for all my client work! Thanks Lib for a wonderful site.
Libby’s one on one training session was very informative and so helpful. Having Libby quickly and clearly answer any questions was incredibly valuable. She was also able to show me certain things that I didn’t know I needed to know. She is enthusiastic, pleasant, informed and lovely to work with. I highly recommend Libby and Rivmedia.
As a novice with WordPress and Woocommerce, the service I receive from Riv Media is a huge asset to my business. Libby’s communication skills are excellent and her willingness to help with clear instructions are just priceless. Her attention to detail means she gets the job done right with not too much back and forth. I would definitely recommend Riv Media to anybody with an online business.
Sally-anne Charles, Fluent Interiors
Our experience with Rivmedia was exceptional. Libby and her team were fantastic to deal with and made the website design process very easy. We are extremely happy with the end result and I have already recommended her to friends who have also reported a great experience.
Two words for my new Fat Bob and the Blonde website – ‘freakin awesome’! I was so excited and proud to reveal my fabulous new website, created by Rivmedia Web Design. Miss Libby has done a brilliant job with the overall design. She has brought my story to life and created a wonderful visual experience for visitors. And, pulled together perfectly, all my hopes, dreams and aspirations for my business now and into the future. My new website is above and beyond what I imagined. I absolutely LOVE it.
Miss Libby has been a dream to work with – excellent communication and updates throughout the process. She also offered valuable guidance in regards to creating content. Not to mention, Miss Libby has the ‘Patience of a Saint’- I can be technically challenged at times. Thank you Miss Libby – you rock! Highly recommend Rivmedia Web Design for all your website needs.
Rivmedia recently created our new business website. Right from the start Libby was easy to work with, everything was explained clearly and nothing was overlooked. Libby provides great support even after the website is handed over. Very glad we found Rivmedia to create our website!
Rivmedia have been EXCEPTIONAL in their service and product. I am extremely impressed with my website and the assistance I received. Libby went above and beyond and provided a service that has been invaluable to me and my business. I cannot recommend Rivmedia more highly. Thank you Libby, times a million!
When I first approached Libby to assist in the development of my Business, it is fair to say that my knowledge and skill’s in some key areas were lacking. With this, the service and support provided by Libby and Rivmedia was second to none and moved me into a position where I not only have an outstanding website, but also developed my own individual knowledge in order to enhance my companies online presence from now into the future.
Tim Boland, Fortified Apparel
Feel good Friday thoughts; Libby has been out of this world with setting up our business marketing and website. Big or small do yourself a favour and use Riv media !
