Website Tech Support

Save yourself the time & frustration by submitting a website tech support ticket and let a WordPress Super Nerd take care of you.

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  3. Website Tech Support

website support ticketsWebsite Tech Support
So you can spend your time on more important things

Sometimes a task will come up that you haven’t done before or don’t understand. Instead of wasting hours pulling your hair out, our support service is there to take care of it for you.

Your time can be so much better invested, and the cost of outsourcing is usually more cost-effective in terms of the time & frustration you save. Plus, having another set of eyes on your business allows for more opportunities for growth.

Inclusions:

Rates: Depending on the tasks required, work is either quoted upfront or charged in 30-minute increments at $40 per 30-minutes. VIP members are entitled to our 10% VIP members discount.

Here’s how it works:

Step 1: Submit the following form and let us know what you need help with. Provide lots of detail and you can include screenshots if you need to.

Step 2: When possible we provide a fixed price quote for your approval before commencing work. Sometimes (mostly for troubleshooting) we have to work on an hourly basis but we will still provide a guide on how long we think we will need before starting.

Step 3: Once the quote is approved we’ll begin work. We’ll need admin access to your website to perform the tasks you need, so if we don’t have this already, make sure you add us so we can check things out (instructions will be emailed to you).

Example tasks:

  • Simple website edits or design tweaks
  • Uploading new content or blog posts
  • Debugging / troubleshooting
  • Setting up forms
  • Adding image galleries
  • Onsite SEO
  • Speed optimisation
  • Adding videos, audio, or PDFs
  • Theme customisations and CSS editing
  • Setting up new plugins

Website Support FAQs

Ready to get started?

Save yourself the time & frustration by submitting a website tech support ticket and let a WordPress Super Nerd take care of you.

Website Tech Support Ticket

Let us know what you need help with and we'll get back to you with an obligation-free quote. Depending on the tasks required, work is either quoted upfront or charged in 30-minute increments at $40 per 30-minutes. VIP members are entitled to our 10% VIP members discount.

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What appears to be the problem or what is your question?
If you have any screenshots or relevant pictures to help describe your issue/question you can upload them here.
Drop files here or
Max. file size: 100 MB.

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