Need to get a website task completed or fix a problem? Use our fast & affordable WordPress Support Service, we’ll take care of it for you.
Sometimes a task will come up that you haven’t done before or don’t understand. Instead of wasting hours pulling your hair out, our WordPress support service is there to take care of it for you.
It’s quick, easy, and at $40 per 30-minutes, it’s affordable and practical. Simply tell us what you need to be done, we’ll provide a quote and get it sorted for you.
Your time can be so much better invested, and the cost of outsourcing is usually more cost-effective in terms of the time & frustration you save.
Depending on the tasks required, work is either quoted upfront or charged in 30-minute increments at $40 per 30-minutes. VIP members are entitled to our 10% VIP members discount.
Step 1: Submit the following form and let us know what you need help with. Provide lots of detail and you can include screenshots if you need to.
Step 2: When possible we provide a fixed price quote for your approval before commencing work. Sometimes (mostly for troubleshooting) we have to work on an hourly basis but we will still provide a guide on how long we think we will need before starting.
Step 3: Once the quote is approved we’ll begin work. We’ll need admin access to your website to perform the tasks you need, so if we don’t have this already, make sure you add us so we can check things out (instructions will be emailed to you).
Each ticket and associated work is quoted upfront or charged in 30-minute increments (depending on the required tasks) and is considered completed when:
(whichever comes first)
Anything that comes up during this process that falls outside the original support ticket will be quoted separately.
Tasks exclude major design & functionality changes as this often requires much more time and is best to be quoted separately.
If any requests fall outside the scope of what we can provide via this service you will be notified, but we can still quote accordingly.
Our working hours are Monday- Friday 9am-4pm and we work through tickets in the order in which they are received. We strive to reply within 1-2 business days.
Sorry no. We have a number of clients that we provide support for and the online ticketing system ensures that requests can be easily tracked and addressed in chronological order.
Save yourself time & frustration by submitting a WordPress Support ticket. It’s quick, easy, and at $40 per 30-minutes, it’s affordable and practical.
Customer satisfaction is of great importance to us, so we absolutely love hearing from happy customers! These are just some of the awesome businesses we have been lucky to work with over the years. See what they had to say about our website support services below, or check out all of our reviews here.
Libby’s one on one training session was very informative and so helpful. Having Libby quickly and clearly answer any questions was incredibly valuable. She was also able to show me certain things that I didn’t know I needed to know. She is enthusiastic, pleasant, informed and lovely to work with. I highly recommend Libby and Rivmedia.
Having a zoom meeting and lesson in the comfort of your own office was amazing! Libby talked me through, step by step what I needed to learn in how to write my blog. She gave more insight into google and how to write for my ideal client making sure the blog ticked all the boxes. Very informative. I felt more confident to just try. Thank you Libby. I look forward to any more sessions I might require, if need be. I highly recommend RivMedia for any website training.
Libby helped to get me out of a major rut and guided me through very successfully to launch my ecommerce website. I will always be very grateful for the part she has played in my business. She’s a natural teacher and thrives on supporting others to learn new skills. I’ve gone from complete novice to quite competent under Libby’s guidance. Thanks Libby!
Bianca Millar, A Good Scout
As a novice with WordPress and Woocommerce, the service I receive from Riv Media is a huge asset to my business. Libby’s communication skills are excellent and her willingness to help with clear instructions are just priceless. Her attention to detail means she gets the job done right with not too much back and forth. I would definitely recommend Riv Media to anybody with an online business.
Sally-anne Charles, Fluent Interiors
I engaged Libby to assist me with a rather “odd” situation. I had posted in lots of “wordpress help groups” to no avail and working out what the issue was. Libby took the bull by the horns and worked her way through my site until she found the issue. And then fixed it. From her investigations she was also able to highlight several other issues, which she then fixed. She also pointed out several other things that would need my attention, for which I am very grateful. Libby was prompt, efficient and her communication is fabulous. Thanks Libby for saving my bacon.
Libby was so helpful in trouble shooting some issues with my website that I got her to go over the entire thing. She did a fantastic job and was really flexible in letting me fix what I could myself and quickly sorting out the things I couldn’t. Her communication is warm and friendly, her knowledge invaluable and all in all I’ve thoroughly enjoyed my experience working with her. She’s now my go-to IT person and I wouldn’t hesitate to recommend her to anyone.
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Tickets must be purchased in advance via our website. If you’re not sure how much time the work you require will take (and how many tickets to buy), Rivmedia will do what we can within the time allowed, or you can email us beforehand to ask how many tickets the work will require.
Tickets are restricted to a maximum time allowance of 30 minutes or when your question is answered, issue resolved or work completed (whichever comes first).
Correspondence will be conducted via email (sometimes phone if required).
Support Ticket Refunds – On the off chance that we are unable to help you (e.g. its outside the scope of what we can provide via this service), and we are able to determine this prior to any work commencing you will be notified and provided with a full refund. Should we proceed with debugging, due to the nature of this work we can’t guarantee that we will be able to resolve your issue either within the time allocated or at all. Depending on the issue it is sometimes difficult to determine how much time is needed or if it falls outside our knowledge base until the investigation commences. If we determine that we cannot resolve your issue we are still required to be compensated for our time in investigating therefore tickets in this instance are non-refundable. However, if we determine that we are unable to resolve the issue prior to reaching the time limit allocated a pro-rata refund will be provided.
If you cease to communicate with us, tickets expire 2 weeks after purchase and are non-refundable.
If you are entitled to a refund, they will be processed via the manner in which they were paid with the exception of cash or cheque payments which will be refunded via direct bank deposit only.
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