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Website Tech Support

Need to get a website task completed or fix a problem? Use our fast & affordable WordPress Support Service, we’ll take care of it for you.

website support tickets

WordPress Support
Need help with your website? We’ll get you sorted

Sometimes a task will come up that you haven’t done before or don’t understand. Instead of wasting hours pulling your hair out, our WordPress support service is there to take care of it for you.

It’s quick, easy, and at $40 per 30-minutes, it’s affordable and practical. Simply tell us what you need to be done, we’ll provide a quote and get it sorted for you.

Your time can be so much better invested, and the cost of outsourcing is usually more cost-effective in terms of the time & frustration you save.

Rates:

Depending on the tasks required, work is either quoted upfront or charged in 30-minute increments at $40 per 30-minutes. VIP members are entitled to our 10% VIP members discount. (To be a VIP member you need to be on an active website maintenance plan).

Here’s how it works:

Step 1: Submit the following form and let us know what you need help with. Provide lots of detail and you can include screenshots if you need to.

Step 2: When possible we provide a fixed price quote for your approval before commencing work. Sometimes (mostly for troubleshooting) we have to work on an hourly basis but we will still provide a guide on how long we think we will need before starting.

Step 3: Once the quote is approved we’ll begin work. We’ll need admin access to your website to perform the tasks you need, so if we don’t have this already, make sure you add us so we can check things out (instructions will be emailed to you).

Example tasks:

  • Simple website edits or design tweaks
  • Uploading new content or blog posts
  • Debugging / troubleshooting
  • Setting up forms
  • Adding image galleries
  • Onsite SEO
  • Speed optimisation
  • Adding videos, audio, or PDFs
  • Theme customisations and CSS editing
  • Setting up new plugins

Website Support FAQs

Need help with your website? We’ll get you sorted

Save yourself time & frustration by submitting a WordPress Support ticket. It’s quick, easy, and at $40 per 30-minutes, it’s affordable and practical.

Submit a support ticket

Reviews
Happy Customers

Customer satisfaction is of great importance to us, so we absolutely love hearing from happy customers! These are just some of the awesome businesses we have been lucky to work with over the years. See what they had to say about our website support services below, or check out all of our reviews here.

WordPress Support Ticket

Let us know what you need help with and we'll get back to you with an obligation-free quote. Depending on the tasks required, work is either quoted upfront or charged in 30-minute increments at $40 per 30-minutes. VIP members are entitled to our 10% VIP members discount.

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What appears to be the problem or what is your question?
If you have any screenshots or relevant pictures to help describe your issue/question you can upload them here.
Drop files here or
Max. file size: 100 MB.

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    Website Support Tickets Terms of Use

    Tickets must be purchased in advance via our website. If you’re not sure how much time the work you require will take (and how many tickets to buy), Rivmedia will do what we can within the time allowed, or you can email us beforehand to ask how many tickets the work will require.

    Tickets are restricted to a maximum time allowance of 30 minutes or when your question is answered, issue resolved or work completed (whichever comes first).

    Correspondence will be conducted via email (sometimes phone if required).

    Support Ticket Refunds – On the off chance that we are unable to help you (e.g. its outside the scope of what we can provide via this service), and we are able to determine this prior to any work commencing you will be notified and provided with a full refund. Should we proceed with debugging, due to the nature of this work we can’t guarantee that we will be able to resolve your issue either within the time allocated or at all. Depending on the issue it is sometimes difficult to determine how much time is needed or if it falls outside our knowledge base until the investigation commences. If we determine that we cannot resolve your issue we are still required to be compensated for our time in investigating therefore tickets in this instance are non-refundable. However, if we determine that we are unable to resolve the issue prior to reaching the time limit allocated a pro-rata refund will be provided.

    If you cease to communicate with us, tickets expire 2 weeks after purchase and are non-refundable.

    If you are entitled to a refund, they will be processed via the manner in which they were paid with the exception of cash or cheque payments which will be refunded via direct bank deposit only.

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